How Does Physical Gold Delivery Work?

Which products can be delivered physically?

Physical delivery is raised against precious metal held in the user's metal wallet and paid for in full. The product groups open to delivery in the English interface are:

• Gram gold (24 carat / 995 fineness)
• 18 carat and 14 carat gram gold
• Kilogram gold bullion
• Kilogram silver

The deliverable quantity is shown separately per product on the delivery screen. Only products paid in full can be delivered. Delivery is checked per product, not against your total balance owed: if your metal wallet holds a product that is paid in full and available, a balance still owed on another Deferred-Payment Purchase does not block its delivery.

Is there a minimum quantity?

The system defines no fixed minimum delivery quantity per product; the deliverable quantity is whatever free balance you hold in your metal wallet, and it is shown on the delivery screen. Kilogram-denominated products are delivered in their physical unit.

Delivery points and insured shipping

Delivery is made by hand, by appointment, at the İstanbul Kuyumcukent or Kapalıçarşı delivery point; for eligible products, insured valuable shipment or special transport to a verified address can also be chosen. Any shipping, insurance, packaging or special-transport fee is shown before the delivery is approved. Hand-delivery points:

• İstanbul · Kuyumcukent
• İstanbul · Kapalıçarşı

The request process

1. Choose the product and quantity. Enter the product and the quantity to be delivered on the metal wallet screen.
2. Choose the delivery method. Select one of the delivery points or, for eligible products, insured shipping to a verified address.
3. Submit the request. Submitting the request blocks the corresponding quantity in the metal wallet so that it can no longer be sold.
4. Name a representative if you wish. If someone else will collect on your behalf, add their name and Turkish ID number to the request; that person's identity is verified at handover.

The approval process

The submitted request is reviewed by our operations team. Approval covers account checks, payment checks and stock checks. On approval, a delivery date, time, place and a delivery code unique to you are set and sent by in-app notification and e-mail. You must give that code, together with your identity document, to the member of staff at handover.

Until the goods are handed over you can cancel a pending or approved request; on cancellation the blocked quantity returns to your metal wallet.

Delivery times

Under the Delivery, Sell Back and Return Terms, delivery from a delivery point takes at most 3 business days from approval of the delivery request. The appointment is set within that window and according to the delivery point's opening hours. For insured shipping, the estimated delivery time is shown before the delivery is approved.

Identity verification and security procedure

Identity is verified both before and at delivery. The user must present a valid identity document at handover; goods are not released to a person whose identity cannot be verified. Insured shipping goes only to a verified address.

If a representative will collect on your behalf, their name and Turkish ID number are recorded on the request in advance and checked at handover.

Delivery charges

Any shipping, insurance, packaging or special-transport fee is shown before the delivery is approved. Where shipping, insurance, packaging, special-transport or service charges apply to a delivery, they are shown separately on the delivery request screen; no charge you have not approved is collected.

Invoicing

An invoice is issued for the delivered product. The invoice details are drawn from the buyer information on your account.

This page describes the delivery methods currently operated. The binding provisions are those of the Delivery, Sell Back and Return Terms and the Distance Sales, Deferred-Payment Physical Precious Metal Sale and Platform User Agreement, whose Turkish text prevails.