How to Trade

1. Opening an account

Create an account. You register with your full name, e-mail address and telephone number. Turkish numbers are verified by SMS, other numbers by e-mail.
Identity verification. Identity verification may be made mandatory where legislation, the transaction amount, the risk assessment or compliance checks require it. Identity is verified again at physical delivery.
Try the demo mode first if you wish. A demo balance is not real money; it lets you try the system without using your own funds.

2. Funding your account

To add funds, choose your currency on the Deposit screen. It shows the company's bank account, the IBAN and the reference text you need to use.

Make the bank transfer. You transfer to the IBAN shown on the screen, using the reference text shown with it.
Upload the receipt. You upload the transfer receipt on the same screen; it is what lets the payment be matched to your account.
Wait for approval. The payment is checked, and once approved the balance appears in your wallet. The outcome is sent in the app and by e-mail.

Funds are credited only from transfers made in your own name; payments arriving in a third party's name cannot be matched.

3. Seeing prices

The market screen needs no account: you can see current buy and sell prices without registering. Buy and sell prices are shown separately. The price that applies to your trade is the one on screen at the moment you confirm it.

4. Buying and selling gold or silver

Real-mode purchases and sell backs are made 08:00–22:00 Istanbul time, on weekdays. No real-mode purchase is made on Saturday or Sunday; demo mode is always available.

Choose a product and quantity. You enter the product and quantity on the trade screen. For kilogram products the quantity is entered in grams.
Review the transaction summary. Before you confirm, the screen shows the total sale price, the first payment, the remaining price, the final payment date and the operation service fee.
Confirm. When you approve the pre-contractual information form and the transaction summary, the sale price is fixed. The main Platform / User Agreement is approved once. Each Deferred-Payment Purchase gets its own transaction number and its own transaction / approval record.

How a Deferred-Payment Purchase works

First payment: 10% of the total is taken at purchase and credited to the sale price. The first payment is not collateral. The remaining price is paid within 180 days at the latest.
Transaction record: The main Platform / User Agreement is approved once. Each Deferred-Payment Purchase gets its own transaction number and its own transaction / approval record. That record carries the product, quantity, sale price, first payment, remaining sale price, final payment date, operation service fee and the approval details.
Operation service fee: Daily; its rate is fixed at purchase and its new accrual stops on day 180.
Price falls: Your sale price stays fixed; the Deferred-Payment Purchase is not closed because of a price move and no extra payment is asked of you.
Day 181: New accrual of the operation service fee stops on day 180. On day 181 a payment notice / formal reminder is sent to the customer and an extra payment period of 30 calendar days is granted. No new operation service fee accrues during this extra period.

5. Payment method

Payment on the Platform is made only by bank transfer / EFT. You transfer to the company IBAN shown on the Deposit screen, using the description shown, and upload the receipt; your balance is credited upon operator approval. Our site has no shopping cart: the transaction is created directly from the trading screen the moment you select the product and quantity and confirm the amount.

Card payment (credit card / debit card) is currently not active. This page will be updated when card payment becomes active.

6. Post-order information

After each transaction, a transaction number and the finalised transaction summary are created in your account; a notification is sent to your e-mail address and, if you have allowed notifications, to your device. You are also informed through the same channels when your deposit request is approved, when your withdrawal request is concluded and when your delivery request is approved. You can view all your transactions on the History screen.

7. Sell back

Before paying in full you can sell back at any time while the market is open. You can sell back only up to the quantity you bought and still hold in the system, all of it or part of it. In a partial sell back only the chosen quantity is settled; the rest continues in the same Deferred-Payment Purchase. The net settlement is the current buy-back value less the remaining price and the accrued operation service fee, and it is shown before you confirm.

8. Physical delivery

You can take physical delivery of a product that is paid in full. Delivery is requested from the metal wallet screen. Delivery is made by hand, by appointment, at the İstanbul Kuyumcukent or Kapalıçarşı delivery point; for eligible products, insured valuable shipment or special transport to a verified address can also be chosen. Delivery points:

İstanbul · Kuyumcukent
İstanbul · Kapalıçarşı

Create the request. You choose the product, the quantity and the delivery method (a delivery point, or insured shipping for eligible products); when the request is sent, that quantity is held in your metal wallet.
Wait for approval. The request is reviewed; any shipping, insurance, packaging or special-transport fee is shown before approval. Once approved you are told the delivery date, the time and a delivery code of your own.
Collect the metal. At collection you present your identity document and your delivery code. If someone is collecting on your behalf, their name and identity number are recorded on the request beforehand.

Delivery is checked per product, not against your total balance owed: if your metal wallet holds a product that is paid in full and available, a balance still owed on another Deferred-Payment Purchase does not block its delivery. The company's registered address is not a delivery point. Collection at a delivery point takes at most 3 business days from the approval of the request.

9. Withdrawing funds

You can withdraw the available balance in your wallet by creating a request to a bank account registered in your own name. The request is reviewed; once approved, the transfer is made and you are notified.

10. Right of withdrawal, cancelling a delivery request and complaints

A precious metal sale at a fixed price is among the exceptions to the right of withdrawal, because its value depends on market fluctuations. If you want to exit a Deferred-Payment Purchase you can sell back all or part of the product quantity you hold (section 7). Delivery requests not yet handed over can be cancelled; on cancellation the quantity set aside returns to your metal wallet. Details are in the Master Agreement and the Delivery, Sell Back and Return Terms (Turkish text prevails).

For any question, request or complaint you can use the support form inside the app or reach us through the channels on the Contact page.

Frequently asked trading questions

Is identity verification required?: Identity verification may be made mandatory where legislation, the transaction amount, the risk assessment or compliance checks require it. Identity is verified again at physical delivery.
What are the trading hours?: Real mode: weekdays 08:00–22:00 Istanbul time. No real-mode purchase on Saturday or Sunday.
How much is the first payment?: 10% of the total, credited to the sale price. The remaining price is paid within 180 days at the latest.
Can I take physical delivery of the gold I buy?: Yes, once it is paid in full. Delivery is made by hand at the Istanbul Kuyumcukent and Kapalıçarşı points; for eligible products insured shipping to a verified address can also be chosen. Any shipping, insurance, packaging or special-transport fee is shown before the delivery is approved.
When does the money reach my account?: After your withdrawal request is reviewed it is transferred to a bank account registered in your own name and you are notified.